Privacy policy

SHOBHA CRAFT & DESIGN STUDIO

Privacy Policy for Shobha Craft and Design Studio

Last Updated: June 14, 2025

At Shobha Craft and Design Studio, with a decade of experience in the interior design and execution industry, we are deeply committed to protecting the privacy and security of your personal information. This Privacy Policy outlines in detail how we collect, use, process, store, and disclose your information when you visit our website (www.shobhacraftdesign.com), engage our interior design and execution services, or purchase unique, handcrafted products from our integrated Craft Studio.

By accessing or using our website and services, you signify your acceptance of the terms outlined in this Privacy Policy. If you do not agree with these terms, please do not use our website or services.

1. Information We Collect

We collect various types of information from and about you, depending on your interactions with Shobha Craft and Design Studio:

a. Personal Information You Actively Provide: This includes information you voluntarily give us when you:

Inquire about Services or Products: When you fill out contact forms on www.shobhacraftdesign.com, send us emails to resolve.shobacraft@gmail.com, or call us, we collect your:
- Name
- Email address
- Phone number
- Detailed descriptions of your interior design project requirements, preferences, budget, or specific craft product inquiries.
Request a Consultation or Quote: For interior design projects, you may provide:
- Property address and type (e.g., residential, commercial, 2BHK, villa)
- Existing floor plans or photographs
- Lifestyle information relevant to design (e.g., family size, usage patterns)
- Specific functional or aesthetic requirements.
Make a Purchase from the Craft Studio: When you buy products directly from our website or studio, we collect:
- Billing and shipping address
- Payment information (e.g., credit/debit card details, UPI IDs, bank account details). Note: Payment processing is handled by secure third-party gateways; we do not store your full payment card details on our servers.
- Contact information for order fulfillment and delivery.
Engage in Surveys or Feedback: If you participate in customer satisfaction surveys or provide feedback.
Apply for a Job: If you submit a resume or application.

b. Information Collected Automatically (via Website Usage): When you visit www.shobhacraftdesign.com, certain information is automatically logged through cookies, web beacons, and similar tracking technologies. This helps us understand how users interact with our site and improve their experience. This information may include:

Device Information: Your IP address, device type, operating system, unique device identifiers.
Browser Information: Browser type, version, and language settings.
Usage Data: Pages you visit on our website, time spent on those pages, referring/exit pages, clickstream data, search terms used, and other statistics related to your interaction with our site.
Location Data: General location derived from your IP address.

c. Information from Other Sources: We may receive information about you from other sources, such as:

Referral Partners: If you are referred to us by an architect, builder, or another professional.
Publicly Available Sources: Information from public profiles, professional directories, or online reviews, where permissible by law.

2. How We Use Your Information

The information we collect is used to operate our business, provide our services and products, and improve your experience. Specifically, we use your information to:

Service Delivery & Execution:
- To understand your interior design requirements and develop suitable design concepts.
- To manage and execute interior design projects, including coordination with vendors, contractors, and suppliers.
- To process and fulfill orders for products from our Craft Studio, including shipping and delivery.
Communication:
- To respond to your inquiries, requests for quotes, and customer service needs.
- To send you project updates, order confirmations, shipping notifications, and other transactional communications.
- To provide information about our services, products, and promotions (with your consent).
Payment Processing:
- To process payments for our interior design services and craft studio products securely.
Website & Service Improvement:
- To analyze website usage patterns (e.g., most popular pages, user navigation paths) to enhance www.shobhacraftdesign.com's functionality, content, and user experience.
- To identify and fix technical issues.
- To conduct research and development to improve our design approaches and product offerings.
Marketing and Personalization:
- To send you newsletters, updates on new projects, special offers, or information about services/products we believe might interest you (you can opt-out at any time).
- To personalize your experience on our website and in our communications.
Security and Legal Compliance:
- To detect, prevent, and investigate fraudulent or unauthorized activities.
- To protect the rights, property, and safety of Shobha Craft and Design Studio, our clients, and the public.
- To comply with applicable laws, regulations, and legal processes in India, including but not limited to the Digital Personal Data Protection Act, 2023 (once fully implemented).

3. Disclosure and Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your information may be shared in the following circumstances:

With Your Consent: We may share your information if you provide explicit consent for a specific purpose.
Third-Party Service Providers: We engage trusted third-party companies and individuals to perform services on our behalf. These may include:
- Payment Processors: To handle secure payment transactions.
- Website Hosting and Maintenance: To ensure our website functions smoothly.
- Analytics Providers: To help us understand website usage (e.g., Google Analytics).
- Marketing and Advertising Partners: To manage our advertising campaigns and email marketing efforts.
- Shipping and Logistics Partners: For delivery of Craft Studio products.
- These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
Project Collaborators (for Interior Design Services): For the successful execution of your interior design project, we may share necessary information with:
- Architects, civil engineers, and other design professionals.
- Contractors, sub-contractors, and skilled laborers.
- Suppliers of materials, furniture, lighting, and decor.
- This sharing is strictly limited to information required for the project and is conducted under professional discretion.
Legal Obligations and Protection:
- If required by law, regulation, or legal process (e.g., court order, subpoena) in India.
- To respond to requests from government or law enforcement authorities.
- To protect the rights, property, or safety of Shobha Craft and Design Studio, our clients, or others.
- To enforce our terms and conditions.
Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, provided the new entity adheres to similar privacy standards.

4. Data Security

We are committed to securing your personal information. We implement a variety of robust technical and organizational security measures to protect your data from unauthorized access, disclosure, alteration, and destruction. These measures include:

Encryption: Using Secure Socket Layer (SSL) technology to encrypt data during transmission on www.shobhacraftdesign.com.
Access Controls: Restricting access to personal information to authorized personnel only.
Secure Storage: Storing data on secure servers with appropriate safeguards.
Regular Security Audits: Periodically reviewing our security practices.

While we strive to use commercially acceptable means to protect your personal information, please understand that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on the applicable laws in India, you may have certain rights regarding your personal information:

Right to Access: You have the right to request a copy of the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure (Right to be Forgotten): You may request the deletion of your personal information under certain circumstances.
Right to Object to Processing: You have the right to object to the processing of your personal information under certain conditions.
Right to Data Portability: You may request to receive your personal information in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at resolve.shobacraft@gmail.com. We will respond to your request in accordance with applicable laws.

6. Cookies and Tracking Technologies

Our website, www.shobhacraftdesign.com, uses "cookies" and similar tracking technologies (like web beacons and pixels) to enhance your Browse experience and gather information about how you use our site.

What are Cookies? Cookies are small text files placed on your device by a web server when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.
How We Use Cookies: We use cookies for purposes such as:
- Essential Functionality: To enable core website functions (e.g., contact forms, navigation).
- Performance and Analytics: To collect anonymous data about website usage (e.g., number of visitors, most popular pages) to improve our site's performance and content.
- Personalization: To remember your preferences and tailor your experience.
- Advertising: To help us deliver relevant advertisements to you on other websites (remarketing).
Your Choices Regarding Cookies: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or to notify you when a cookie is being sent. However, please note that disabling cookies may affect the functionality and your experience of www.shobhacraftdesign.com.

7. Links to Other Websites

Our website may contain links to third-party websites or services (e.g., social media platforms, payment gateways, material suppliers) that are not operated by Shobha Craft and Design Studio. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.

8. Children's Privacy

Our services and website are intended for individuals who are at least 18 years of age or older. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child without verifiable parental consent, we will take immediate steps to delete that information from our records.

9. Changes to This Privacy Policy

Shobha Craft and Design Studio may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will notify you of any significant changes by posting the new Privacy Policy on www.shobhacraftdesign.com and updating the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.